Work Experience

Senior Product Designer, VMware Tanzu Labs by Broadcom [Clearance Required]

June 2021 – Present // Optimizing US Army workflows by applying User-Centered Design, Lean UX, and Agile methodologies to get greenfield apps into production in under 6 months

Facilitated the end-to-end research and design process for 4 greenfield applications
- Applied user research findings to design, test, and launch an Allocations Management Calendar that reduced conflicting requests by 24%, doubled first-request success rates, and halved the allocation planning cycle
- Conducted a contextual inquiry, led research synthesis, and designed an Aircraft Status Visualization Tool that provided immediate, actionable information to end-user tactical devices
- Prototyped a bulk-entry feature for a legacy Data Entry App that would decrease a month’s worth of admin data entry from an estimated 6 hours to less than 1 hour
Elevated into a role to support multiple client junior designers across teams
Led the design discipline across 8 application teams while collaborating with Product Managers and Engineers
Co-hosted weekly internal Tech Talk Series to drive knowledge-sharing around best practices and emerging tech
Co-directed and wrote the curriculum for the first-ever Team Summer Camp: a week of education for 50+ internal consultants while strengthening the team’s culture of teamwork and continuous learning (topics include: Emotional Intelligence, Delivering Feedback, Double-Diamond Method, and Pairing)
Coached 5 client designers, leading to 3 promotions from junior to apprentice, and 2 from apprentice to intermediate
Interviewed design candidates in the hiring process

Product Designer, University of Louisville

Jun 2019 – Jun 2021 // Headed the design discipline for a student-based product team

Collaborated with engineers on the development of 2 apps and 6 websites to support University initiatives:
- Organized and synthesized 3 user interviews to prototype a symptom tracking app for mothers to manage their health while navigating postpartum
- Designed and prototyped a digital study tool that introduced gamification to improve critical thinking skills for students in clinical settings
Completed 6 independent University projects for digital and print displays across campus, IT email campaigns, and social media marketing

User Experience Intern, Humana

Jun 2020 – Aug 2020 // Created meaningful healthcare experiences through conversational design

Conducted quantitative and qualitative research through 3 user interviews, unmoderated testing, and 2 usability tests that identified a drop-off point, leading to a pivot in the communication style used
Paired weekly with engineers to understand feasibility and delivery constraints of design proposals