Senior Product Designer

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Download Resume:

CarlieHeimann_DesignResume .pdf

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Work Experience

Senior Product Designer, VMware Tanzu Labs by Broadcom [Clearance Required]

June 2021 – Present // Optimizing US Army workflows by applying User-Centered Design, Lean UX, and Agile methodologies to get greenfield apps into production in under 6 months

• Facilitated the end-to-end research and design process for 4 greenfield applications
  • Applied user research findings to design, test, and launch an Allocations Management Calendar that reduced conflicting requests by 24%, doubled first-request success rates, and halved the allocation planning cycle
  • Conducted a contextual inquiry, led research synthesis, and designed an Aircraft Status Visualization Tool that provided immediate, actionable information to end-user tactical devices
  • Prototyped a bulk-entry feature for a legacy Data Entry App that would decrease a month’s worth of admin data entry from an estimated 6 hours to less than 1 hour
• Elevated into a role to support multiple client junior designers across teams
• Led the design discipline across 8 application teams while collaborating closely with engineers and product teams to deliver production-ready UI components in Figma, while ensuring brand consistency and technical accuracy
• Promoted to Senior design role to lead design strategy across a portfolio of teams and align user needs with business goals
• Championed a weekly design critique practice to strengthen design system implementation and consistency while fostering collaboration and alignment across 10+ product teams
• Co-hosted weekly internal Tech Talk Series to drive knowledge-sharing around best practices and emerging tech
• Co-directed and wrote the curriculum for the first-ever Team Summer Camp: a week of education for 50+ internal consultants while strengthening the team’s culture of teamwork and continuous learning (topics include: Emotional Intelligence, Delivering Feedback, Double-Diamond Method, and Pairing)
• Coached 5 client designers, leading to 3 promotions from junior to apprentice, and 2 from apprentice to intermediate
• Interviewed design candidates in the hiring process
• Maintained a high standard of visual fidelity across assets, focusing on detail, hierarchy, and layout clarity across various screen sizes and use cases

Product Designer, University of Louisville

Jun 2019 – Jun 2021 // Headed the design discipline for a student-based product team

• Collaborated with engineers on the development of 2 apps and 6 websites to support University initiatives:
  • Organized and synthesized 3 user interviews to prototype a symptom tracking app for mothers to manage their health while navigating postpartum
  • Designed and prototyped a digital study tool that introduced gamification to improve critical thinking skills for students in clinical settings
• Completed 6 independent University projects for digital and print displays across campus, IT email campaigns, and social media marketing

User Experience Intern, Humana